A study by Funka found that 62 percent of Swedish government agencies, municipalities and other authorities are already using social media in their communication.

However, this channel has not been adapted in terms of accessibility, meaning large groups of people are excluded. Problems include registering, understanding the interfaces and language support. Funka’s study was financed by the Swedish Post and Telecom Agency and presented at a seminar in February.

Want to know more? Contact susanna.laurin@funkanu.se